Fe/male Switch: Your Startup Facilitator & Incubator for Women

Top 10 Open Source Alternatives to NICE CXone SmartAssist in 2025

In 2025, the open-source landscape offers numerous alternatives to NICE CXone SmartAssist, each packed with unique features and utilities. Whether you need high-customization, sophisticated AI capabilities, or enhanced contact center functionalities, this list provides a comprehensive comparison to meet your diverse needs.

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1. Rasa

Description: An open-source conversational AI framework designed for building contextually rich and dynamic chatbots and virtual assistants.
Key Features:
Developer-Friendly: Extensive documentation and a large, active community.
On-Premise Hosting: Ensures complete control over data and infrastructure.
Customizable Workflows: Tailor the AI to specific business requirements.
NLU and Dialogue Management: Robust tools for natural language understanding and managing conversational flow.
Integration Capabilities: Compatible with various messaging channels and backend systems.
Data Points:
Customization: Offers deep customization for complex conversational logic and brand-specific interactions.
Privacy: Suitable for industries like healthcare and finance due to its on-premise hosting option.
Community: Benefit from a large community and detailed documentation.
Cost: Free to use and customize the framework.
Scalability: Designed for building scalable AI assistants. Learn more about Rasa

2. Asterisk

Description: A widely used open-source framework for building communications applications, including call centers, VoIP systems, and conferencing solutions.
Key Features:
Highly Customizable: Flexible and adaptable to different business requirements.
Wide Range of Functionality: Supports features like IVR, call queues, call recording, and more.
Scalable: Suitable for small businesses up to large enterprises.
Integration Capabilities: Can integrate with different databases and CRMs for a complete solution.
Data Points:
Customization: Offers a high degree of flexibility.
Cost: Free to use the software, but additional costs may arise for server infrastructure and advanced integrations.
Scalability: Can handle high call volumes and be scaled to meet business growth.
Community: Large user base for support and community-contributed resources.
Features: Robust features for creating tailored call center solutions. Explore Asterisk

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3. VICIdial

Description: A popular open-source call center platform with a predictive dialer and a comprehensive set of features.
Key Features:
Predictive Dialer: Efficiently manages outbound calling campaigns.
Inbound and Outbound Capabilities: Supports both inbound and outbound call handling.
Reporting & Analytics: Provides detailed reports on call center performance.
Agent Management: Tools to manage and monitor agents effectively.
Scalable: Suitable for both small and large call centers.
Data Points:
Cost: The software is free, while a hosted service (VICIhost) is available with an initial server provisioning fee.
Features: Includes features like call recording, call queues, and IVR.
Predictive Dialer: Offers advanced dialing capabilities.
Scalability: Suitable for organizations with varying call volumes.
Community: A large and active user community. Discover VICIdial

4. OpenHands

Description: An open-source platform for building AI software developer agents, a direct competitor of Devin.
Key Features:
AI Agent Development: Allows for the creation of sophisticated AI agents.
Testing and Iteration: Facilitates feature development, testing, and iteration.
Docker-Based: Requires Docker for setup.
Customizable: Enables users to create custom solutions for a variety of applications.
Data Points:
Customization: Highly customizable for various development and automation tasks.
Cost: Free to use as it's open-source.
Complexity: Requires some technical knowledge for setup and configuration.
Scalability: Designed to handle different levels of project complexity and scaling needs.
Integration: Can integrate with a wide range of AI tools and frameworks. Search for "OpenHands AI Agent Platform" on GitHub or other open-source platforms.

5. Dittofeed

Description: An open-source customer engagement tool focused on making customer journey automation scalable and developer-friendly.
Key Features:
Customer Journey Automation: Automates and enhances customer interactions.
Multi-Channel Communication: Combines email, SMS, and other messaging types.
Developer Friendly: Easy to customize, with scalability being a focus.
Data Points:
Customization: Highly customizable for various automation needs.
Cost: Free to use as it is open-source.
Integrations: Smoothly integrates email, SMS, and other communication types.
Automation: Automates customer interactions for increased efficiency.
Scalability: Built to handle varying scales of customer engagement. Search for "Dittofeed" on GitHub or other open-source platforms.

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6. Bitrix24

Description: A free and open-source call center software that provides a comprehensive suite of features, including CRM, collaboration, and project management tools.
Key Features:
All-in-one Platform: Includes workgroup collaboration, task management, CRM, and a helpdesk.
Multi-channel CRM: Integrates different communication channels.
Cloud and On-Premise: Offers both cloud and on-premise deployment options.
Data Points:
Cost: Free for most core features, with paid options for additional functionality.
Features: Offers a wide array of features beyond call center software.
Customization: Highly customizable with an open-source platform.
Integration: Integrates various business tools into a single platform.
Scalability: Designed to scale for growing business needs. Explore Bitrix24

7. Laudspeaker

Description: An open-source customer messaging platform that allows for sophisticated control over user communications.
Key Features:
User Communication Management: Enables sophisticated management of customer messaging.
Customizable: Offers significant flexibility in configuring user communication strategies.
Data Points:
Customization: Offers a high degree of customization for different communication styles.
Cost: Free to use as it is open-source.
Communication Management: Provides sophisticated control over user communications.
Scalability: Designed to handle scaling customer communication needs. Search for "Laudspeaker Open Source" on GitHub or other open-source platforms.

8. AI SDR-Kit

Description: An open-source tool for building AI sales agents to automate sales operations, including lead identification and outreach.
Key Features:
Sales Agent Automation: Enables the creation of AI-powered sales agents.
App Integrations: Supports integrations with tools like HubSpot, Calendly, and MailChimp.
Workflow Automation: Facilitates automation of complex sales workflows.
Data Points:
Customization: Offers a high level of customization for specific sales needs.
Cost: Free as it is open source.
Integrations: Integrates with various sales and communication tools.
Automation: Automates sales processes.
Scalability: Can scale to accommodate different sales team sizes. Search for "AI SDR-Kit" on GitHub or other open-source platforms.

9. OMniLeads

Description: An open-source contact center tool that helps manage customer communication and provides a variety of call center tools.
Key Features:
Customer Communication: Aids in customer communication management.
Open-source: Free to use and customize the platform.
Basic Cloud Agent: Offers a basic cloud agent.
Data Points:
Cost: Free as it is open source.
Call Center Tools: Provides necessary tools for call center operations.
Customization: Open-source nature allows for customization.
Cloud Agent: Offers a basic cloud agent.
Community: A large user base for support and resources. Learn more about OMniLeads

10. BookStack

Description: An open-source and self-hosted knowledge base platform for organizing company data for both internal and external use.
Key Features:
Knowledge Base: Organizes and stores company data.
User Friendly Interface: Simple interface for easy navigation.
Free and Self-Hosted: Open source and allows for self hosting.
Data Points:
Cost: Free to use and self-hosted.
Ease of Use: Designed to be very user-friendly.
Customization: Flexible and adaptable to different business needs.
Organization: Allows for a highly organized knowledge base.
Scalability: Suitable for small to large organizations. Explore BookStack

Keep in mind that the open-source landscape is continually evolving. Therefore, evaluate each alternative based on your specific needs, technical expertise, and support requirements to make the most informed decision.

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FAQ

1. What is Rasa best known for?

Rasa is best known for its high degree of customization, extensive documentation, and active community, making it ideal for building complex and contextually rich conversational AI frameworks. Learn more about Rasa

2. Can Asterisk handle high call volumes?

Yes, Asterisk can handle high call volumes and is suitable for scaling from small businesses to large enterprises. Discover Asterisk

3. What are the features of VICIdial?

VICIdial offers a comprehensive set of features, including a predictive dialer, inbound and outbound call handling, detailed reporting, and agent management tools. Explore VICIdial

4. What makes OpenHands unique for developers?

OpenHands is an open-source platform focused on facilitating the building, testing, and iteration of AI software developer agents by requiring Docker for setup.

5. How does Dittofeed enhance customer engagement?

Dittofeed automates customer interactions and supports multi-channel communication, seamlessly integrating email, SMS, and other messaging types for a developer-friendly experience.

6. What additional tools does Bitrix24 offer?

Bitrix24 is an all-in-one platform that includes CRM, workgroup collaboration, task management, and a helpdesk, all available with both cloud and on-premise deployment options. Learn more about Bitrix24

7. How does Laudspeaker manage user communications?

Laudspeaker allows for sophisticated management of user communications, offering significant customization for different communication strategies.

8. What is the primary function of AI SDR-Kit?

AI SDR-Kit is designed for building AI sales agents to automate sales operations, including lead identification and outreach, with various app integrations.

9. What tools does OMniLeads provide for contact centers?

OMniLeads offers essential tools for managing customer communication in contact centers and includes a basic cloud agent. Discover OMniLeads

10. How does BookStack organize company data?

BookStack is a user-friendly, open-source knowledge base platform that organizes and stores company data for both internal and external use. Explore BookStack

References

About the Author

Violetta Bonenkamp, also known as MeanCEO, is an experienced startup founder with an impressive educational background including an MBA and four other higher education degrees. She has over 20 years of work experience across multiple countries, including 5 years as a solopreneur and serial entrepreneur. She’s been living, studying and working in many countries around the globe and her extensive multicultural experience has influenced her immensely.

Violetta is a true multiple specialist who has built expertise in Linguistics, Education, Business Management, Blockchain, Entrepreneurship, Intellectual Property, Game Design, AI, SEO, Digital Marketing, cyber security and zero code automations. Her extensive educational journey includes a Master of Arts in Linguistics and Education, an Advanced Master in Linguistics from Belgium (2006-2007), an MBA from Blekinge Institute of Technology in Sweden (2006-2008), and an Erasmus Mundus joint program European Master of Higher Education from universities in Norway, Finland, and Portugal (2009).

She is the founder of Fe/male Switch, a startup game that encourages women to enter STEM fields, and also leads CADChain, and multiple other projects like the Directory of 1,000 Startup Cities with a proprietary MeanCEO Index that ranks cities for female entrepreneurs. Violetta created the "gamepreneurship" methodology, which forms the scientific basis of her startup game. She also builds a lot of SEO tools for startups. Her achievements include being named one of the top 100 women in Europe by EU Startups in 2022 and being nominated for Impact Person of the year at the Dutch Blockchain Week. She is an author with Sifted and a speaker at different Universities. Recently she published a book on Startup Idea Validation the right way: from zero to first customers and beyond and launched a Directory of 1,500+ websites for startups to list themselves in order to gain traction and build backlinks.

For the past several years Violetta has been living between the Netherlands and Malta, while also regularly traveling to different destinations around the globe, usually due to her entrepreneurial activities. This has led her to start writing about different locations and amenities from the POV of an entrepreneur. Here’s her recent article about the best hotels in Italy to work from.

About the Publication

Fe/male Switch is an innovative startup platform designed to empower women entrepreneurs through an immersive, game-like experience. Founded in 2020 during the pandemic "without any funding and without any code," this non-profit initiative has evolved into a comprehensive educational tool for aspiring female entrepreneurs.The platform was co-founded by Violetta Shishkina-Bonenkamp, who serves as CEO and one of the lead authors of the Startup News branch.

Mission and Purpose

Fe/male Switch Foundation was created to address the gender gap in the tech and entrepreneurship space. The platform aims to skill-up future female tech leaders and empower them to create resilient and innovative tech startups through what they call "gamepreneurship". By putting players in a virtual startup village where they must survive and thrive, the startup game allows women to test their entrepreneurial abilities without financial risk.

Key Features

The platform offers a unique blend of news, resources,learning, networking, and practical application within a supportive, female-focused environment:

Skill Lab: Micro-modules covering essential startup skills
Virtual Startup Building: Create or join startups and tackle real-world challenges
AI Co-founder (PlayPal): Guides users through the startup process
SANDBOX: A testing environment for idea validation before launch
Wellness Integration: Virtual activities to balance work and self-care
Marketplace: Buy or sell expert sessions and tutorials

Impact and Growth

Since its inception, Fe/male Switch has shown impressive growth:

3,000+ female entrepreneurs in the community
100+ startup tools built
5,000+ pieces of articles and news written

Partnerships

Fe/male Switch has formed strategic partnerships to enhance its offerings. In January 2022, it teamed up with global website builder Tilda to provide free access to website building tools and mentorship services for Fe/male Switch participants.

Recognition

Fe/male Switch has received media attention for its innovative approach to closing the gender gap in tech entrepreneurship. The platform has been featured in various publications highlighting its unique "play to learn and earn" model.

Violetta Bonenkamp

2025-08-16 09:02 Top Alternatives