Top 10 Open Source Alternatives to Zendesk AI in 2025

With the rapid adoption of AI in customer service, many businesses search for robust open-source alternatives to Zendesk AI to enhance their customer support systems. Here are the top 10 open-source alternatives for 2025, offering diverse features to meet various business needs.

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1. Rasa

Description: An open-source conversational AI framework designed for building customizable and privacy-focused chatbots and virtual assistants, Rasa is ideal for developers who need control over their data and AI models.
Key Features:
Customizable Workflows: Offers the flexibility to tailor the AI to specific business needs.
On-Premise Hosting: Ensures complete control over data and privacy.
Developer-Friendly: Comprehensive documentation and an active community.
Privacy-First Approach: Suitable for industries like healthcare and finance.
Contextually Rich Chatbots: Allows for the creation of more dynamic and nuanced conversations.
Learn more about Rasa

2. Chatwoot

Description: An open-source customer engagement platform that unifies multiple communication channels into one platform, Chatwoot focuses on providing seamless support and building customer relationships.
Key Features:
Omnichannel Support: Manages conversations across various platforms, including website chat, email, WhatsApp, Facebook, and Twitter.
Team Collaboration: Shared inboxes, internal notes, and real-time updates for efficient teamwork.
Customization: Custom widgets, chatbots, and integrations to match your brand.
Analytics and Reporting: Provides insights into customer service performance with detailed metrics.
Self-Hosted Option: Allows full control over data and deployment on your own servers.
Discover Chatwoot

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3. Tiledesk

Description: A versatile open-source AI customer support solution, featuring AI-powered chatbots (including Chat-GPT integration) and a simplified drag-and-drop bot creation interface, Tiledesk is accessible and powerful.
Key Features:
Easy-to-Use Interface: Graphical layout makes bot creation accessible without technical skills.
Natural Language Processing: Understands and responds to user queries naturally.
Community Support: Offers support from the community and customer service.
Channel Support: Supports a variety of communication channels.
Simplified Bot Creation: Drag-and-drop interface facilitates easy creation.
Explore Tiledesk

4. Dialogflow (Google)

Description: A conversational AI platform from Google (with both open-source elements and cloud-based services) designed for building chatbots and voice-based interfaces, leveraging Google's machine learning capabilities.
Key Features:
User-Friendly Interface: Allows the design of conversation flows with varying technical expertise.
Multi-Language Support: Enables deployment across various channels and global reach.
Context Handling: Maintains context throughout conversations for more coherent interactions.
Integration: Seamlessly integrates with Google Cloud services.
Scalability: Supports a range of use cases, from voicebots to chatbots.
Learn more about Dialogflow

5. Copilot.Live

Description: An open-source AI chatbot focused on providing personalized user experiences with context-aware responses, Copilot.Live enhances user interaction quality.
Key Features:
User-Friendly Interface: Allows building chatbots without extensive coding.
Context-Aware: Understands the intent behind user queries, enhancing interaction.
Multi-Platform Support: Integrates with various messaging platforms.
Analytics: Tracks performance and optimizes conversations based on user needs.
Personalized Experiences: Provides tailored interactions for users.

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6. OpenHands

Description: An open-source platform for building AI software developer agents, OpenHands offers tools for building, testing, and iterating on features.
Key Features:
AI Agent Development: Specifically designed for creating AI-powered agents.
Feature Iteration: Allows developers to rapidly test and improve AI features.
Docker Support: Requires Docker for deployment, ensuring consistent setup.
LLM Integration: Requires an LLM Provider and API Key to function.
Direct Competitor to Devin: Designed as an alternative to Devin.

7. LangChain

Description: An open-source framework for building applications powered by large language models, LangChain streamlines the development of complex workflows involving LLMs and external data.
Key Features:
Composable Pipelines: Chains multiple LLM calls and functions for complex workflows.
Off-the-Shelf Chains: Pre-configured components for specific tasks.
Prompt Engineering Utilities: Tools for crafting and optimizing prompts.
Context-Aware Systems: Enables the creation of dynamic systems that use external data.
Wide Range of Applications: Useful for chatbots, document analysis, and summarization.
Discover LangChain

8. Zammad

Description: A web-based, open-source helpdesk and customer support system that centralizes communication channels, Zammad offers a robust solution for customer support.
Key Features:
Multi-Channel Communication: Integrates various channels such as email, chat, and social media.
User Rights Management: Allows management of user roles and permissions.
Reporting and Analytics: Offers insights into support operations with reporting tools.
Self-Service Options: Provides customer portals and knowledge bases.
Integration: Seamless integration with other tools and ERP systems.
Explore Zammad

9. AI SDR Kit

Description: An open-source tool to build AI sales agents to automate sales operations, AI SDR Kit is designed for enhancing sales workflows.
Key Features:
Sales Automation: Automates lead generation, qualification, and outreach.
App Integrations: Integrates with CRMs, email services, etc.
Agent Frameworks: Compatible with frameworks like LangChain and LlamaIndex.
Authentication Flows: Handles complex authentication for integrations.
Customizable Agents: Ability to create custom lead generation and outreach agents.

10. Compass (Tabiya, using Vertex AI)

Description: An open-source, AI-powered conversational agent designed to tackle youth unemployment, particularly in low- and middle-income countries, built using Google Cloud tools like Vertex AI.
Key Features:
AI-Powered Conversational Agent: Uses AI to provide conversational support.
Focus on Youth Unemployment: Designed for addressing employment challenges for young individuals.
Scalability: Aims to increase the number of job seekers a single career counselor can reach.
Open-Source: Built with open-source principles for customization and accessibility.
Google Cloud Integration: Utilizes Google Cloud tools, including Vertex AI.

These 10 options offer a starting point for exploring open-source alternatives to Zendesk AI in 2025. Remember to evaluate each tool based on your specific business needs and technical capabilities.

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FAQ

What is Rasa, and what are its key features?

Rasa is an open-source conversational AI framework designed for building customizable and privacy-focused chatbots and virtual assistants. It offers customizable workflows, on-premise hosting, and a privacy-first approach. Learn more about Rasa

What functionalities does Chatwoot provide?

Chatwoot is an open-source customer engagement platform that unifies various communication channels and focuses on seamless support and customer relationships. Key features include omnichannel support, team collaboration, and detailed analytics. Explore Chatwoot

How user-friendly is Tiledesk for creating chatbots?

Tiledesk features an easy-to-use graphical interface that simplifies bot creation without technical skills. It supports natural language processing and multi-channel communication. Discover Tiledesk

What makes Dialogflow a robust choice for conversational AI?

Dialogflow, developed by Google, offers a user-friendly interface, multi-language support, context handling, and seamless integration with Google Cloud services, making it suitable for both voicebots and chatbots. Learn more about Dialogflow

What capabilities does Copilot.Live offer for AI chatbots?

Copilot.Live is an open-source AI chatbot platform providing context-aware responses, multi-platform support, detailed analytics, and personalized user experiences.

How is OpenHands utilized in AI agent development?

OpenHands is an open-source platform specifically for building AI-powered software developer agents, featuring rapid test and improvement cycles, Docker support, and LLM integration.

What are the primary uses of LangChain?

LangChain is an open-source framework for building applications powered by large language models, featuring composable pipelines, prompt engineering utilities, and context-aware systems. Explore LangChain

What is Zammad, and what support features does it offer?

Zammad is a web-based, open-source helpdesk system that integrates multi-channel communication, role and permission management, reporting and analytics, and self-service options. Discover Zammad

How does AI SDR Kit automate sales operations?

AI SDR Kit is an open-source tool for building AI sales agents that automate lead generation, qualification, and outreach, compatible with frameworks like LangChain and LlamaIndex.

What is Compass, and what is its primary focus?

Compass is an open-source, AI-powered conversational agent designed to address youth unemployment in low- and middle-income countries, built using Google Cloud tools like Vertex AI.

About the Author

Violetta Bonenkamp, also known as MeanCEO, is an experienced startup founder with an impressive educational background including an MBA and four other higher education degrees. She has over 20 years of work experience across multiple countries, including 5 years as a solopreneur and serial entrepreneur. She’s been living, studying and working in many countries around the globe and her extensive multicultural experience has influenced her immensely.

Violetta is a true multiple specialist who has built expertise in Linguistics, Education, Business Management, Blockchain, Entrepreneurship, Intellectual Property, Game Design, AI, SEO, Digital Marketing, cyber security and zero code automations. Her extensive educational journey includes a Master of Arts in Linguistics and Education, an Advanced Master in Linguistics from Belgium (2006-2007), an MBA from Blekinge Institute of Technology in Sweden (2006-2008), and an Erasmus Mundus joint program European Master of Higher Education from universities in Norway, Finland, and Portugal (2009).

She is the founder of Fe/male Switch, a startup game that encourages women to enter STEM fields, and also leads CADChain, and multiple other projects like the Directory of 1,000 Startup Cities with a proprietary MeanCEO Index that ranks cities for female entrepreneurs. Violetta created the "gamepreneurship" methodology, which forms the scientific basis of her startup game. She also builds a lot of SEO tools for startups. Her achievements include being named one of the top 100 women in Europe by EU Startups in 2022 and being nominated for Impact Person of the year at the Dutch Blockchain Week. She is an author with Sifted and a speaker at different Universities. Recently she published a book on Startup Idea Validation the right way: from zero to first customers and beyond and launched a Directory of 1,500+ websites for startups to list themselves in order to gain traction and build backlinks.

For the past several years Violetta has been living between the Netherlands and Malta, while also regularly traveling to different destinations around the globe, usually due to her entrepreneurial activities. This has led her to start writing about different locations and amenities from the POV of an entrepreneur. Here’s her recent article about the best hotels in Italy to work from.

About the Publication

Fe/male Switch is an innovative startup platform designed to empower women entrepreneurs through an immersive, game-like experience. Founded in 2020 during the pandemic "without any funding and without any code," this non-profit initiative has evolved into a comprehensive educational tool for aspiring female entrepreneurs.The platform was co-founded by Violetta Shishkina-Bonenkamp, who serves as CEO and one of the lead authors of the Startup News branch.

Mission and Purpose

Fe/male Switch Foundation was created to address the gender gap in the tech and entrepreneurship space. The platform aims to skill-up future female tech leaders and empower them to create resilient and innovative tech startups through what they call "gamepreneurship". By putting players in a virtual startup village where they must survive and thrive, the startup game allows women to test their entrepreneurial abilities without financial risk.

Key Features

The platform offers a unique blend of news, resources,learning, networking, and practical application within a supportive, female-focused environment:

Skill Lab: Micro-modules covering essential startup skills
Virtual Startup Building: Create or join startups and tackle real-world challenges
AI Co-founder (PlayPal): Guides users through the startup process
SANDBOX: A testing environment for idea validation before launch
Wellness Integration: Virtual activities to balance work and self-care
Marketplace: Buy or sell expert sessions and tutorials

Impact and Growth

Since its inception, Fe/male Switch has shown impressive growth:

3,000+ female entrepreneurs in the community
100+ startup tools built
5,000+ pieces of articles and news written

Partnerships

Fe/male Switch has formed strategic partnerships to enhance its offerings. In January 2022, it teamed up with global website builder Tilda to provide free access to website building tools and mentorship services for Fe/male Switch participants.

Recognition

Fe/male Switch has received media attention for its innovative approach to closing the gender gap in tech entrepreneurship. The platform has been featured in various publications highlighting its unique "play to learn and earn" model.