Top 10 Open Source Alternatives to HubSpot Service Hub in 2025

While HubSpot Service Hub remains a popular choice for customer service management, 2025 offers a range of powerful open-source alternatives. This article explores the top 10 options, comparing them based on functionality, ease of use, customization, scalability, and pricing.

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1. Odoo

Functionality: Offers a wide range of integrated apps for all business needs including CRM, helpdesk, e-commerce, inventory, accounting, and more.
Customization: Highly customizable with a modular design allowing users to select and install only the necessary apps.
Community: Large and active community of developers and users, ensuring ongoing development and support.
Scalability: Suitable for businesses of all sizes, from startups to large enterprises.
Pricing: While the core is open-source, enterprise features are available under a subscription model. Learn more about Odoo

2. ERPNext

Functionality: Features a built-in help desk module, along with CRM, accounting, inventory, and manufacturing management capabilities.
Ease of Use: Designed with a user-friendly interface, making it easy to manage customer support tickets and other business processes.
Integrations: Supports third-party integrations and has its own API for custom integrations.
Customization: Highly customizable through its framework and ability to create custom apps.
Pricing: Open source and free to use, with paid hosting and support options available. Learn more about ERPNext

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3. Mautic

Functionality: Includes robust marketing automation features, contact management, email marketing tools, social media integration.
Automation: Allows to automate marketing processes, personalizing the customer's brand experience.
Customization: Highly customizable through plugins and themes.
Community: Large and active open-source community with significant resources available for support.
Pricing: Free, self-hosted open-source platform with options for paid support or cloud hosting. Explore Mautic

4. Erxes

Functionality: Offers a unified platform for customer interactions and data, including a help desk, live chat, and email integration.
Unified Platform: Centralizes customer data and interactions to increase efficiency for teams and provides better customer experiences.
Customization: Designed to be customizable to fit specific business needs.
Scalability: Suitable for businesses of all sizes.
Pricing: Free and open source, with premium support and cloud hosting options available. Discover Erxes

5. osTicket

Functionality: Routes inquiries from emails, web forms, and APIs into a user-friendly, web-based platform.
Features: Includes features like a rich dashboard, ticket filtering, configurable help topics, a customer support portal, and service level agreements (SLAs).
Scalability: Designed to be easily scalable and streamlines customer service.
Ease of Use: Easy-to-use interface that simplifies customer support management.
Pricing: Completely free, open-source platform for self-hosted solutions. Learn more about osTicket

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6. UVdesk

Functionality: Manages support tickets with customizable workflows, multi-channel support (email, social media, live chat, web forms), and knowledge base creation.
Features: Includes SLAs and escalations, often found only in paid systems.
Customization: Open-source nature allows extensive customization to fit specific needs.
Scalability: No user limits, ideal for growing teams.
Pricing: Free and open source, with options for professional support. Explore UVdesk

7. HelpDeskZ

Functionality: Includes a simplified dashboard, automatic email pipelining, and messaging functions.
Personalization: Offers personalization features for agents and supervisors to customize dashboards and message templates.
Multilingual: Supports multiple languages, beneficial for global businesses.
Customization: Open-source and customizable to fit specific operational needs.
Pricing: Free and open source, enabling customization.

8. Liberum Help Desk

Functionality: Offers a straightforward interface for managing and tracking customer issues, with features like active directory authentication and configurable email notifications.
Customization: Based on HTML and ASP, allowing for easy customization and modification.
Ease of Use: Simple interface with all the necessary functions to manage customer issues.
Features: Reopen closed tickets and fully customizable functionalities.
Pricing: Free and open source.

9. SuiteCRM

Functionality: Includes sales, marketing, and customer service functionalities, supporting integrations with other business apps.
Customization: Offers extensive customization capabilities to meet specific business processes.
Community: Backed by a large and active community.
Scalability: Designed for both small and large enterprises with its robust, scalable platform.
Pricing: Free and open source, with options for paid support. Discover SuiteCRM

10. FreeScout

Functionality: Focused on shared inbox management, making it suitable for team-based customer support.
Features: Offers a variety of tools for managing customer queries, very similar to Zendesk and HelpScout.
Customization: Offers customization options to meet specific requirements.
Pricing: Free to use, with the possibility of adding paid support services.
Community: Active community that provides support and contributes to the platform. Explore FreeScout

Disclaimer: While I have made every effort to ensure the accuracy of this information, it is advisable to verify the details on the respective websites, as features, pricing, and availability may change.

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FAQ

1. What is Odoo, and how does it serve as an alternative to HubSpot Service Hub?

Odoo is a comprehensive suite of open-source business applications, including CRM, sales, project management, and customer service. It is highly customizable and scalable, making it suitable for businesses of all sizes. Learn more about Odoo

2. What unique features does ERPNext offer for customer service?

ERPNext features a built-in help desk module, CRM, accounting, inventory, and manufacturing management capabilities, making it a versatile tool for managing customer service and business processes. Discover ERPNext

3. How does Mautic support marketing automation in customer service?

Mautic includes robust marketing automation features, contact management, and email marketing tools, enhancing customer service with personalized marketing processes. Explore Mautic

4. What benefits does Erxes offer as a unified growth platform?

Erxes offers a unified platform for customer interactions and data, including a help desk, live chat, and email integration, centralizing customer data for improved efficiency. Learn about Erxes

5. How does osTicket simplify customer support management?

osTicket routes inquiries from emails, web forms, and APIs into a user-friendly, web-based platform, with features like ticket filtering and a customer support portal. Discover osTicket

6. What makes UVdesk a good option for e-commerce businesses?

UVdesk manages support tickets with customizable workflows, multi-channel support, knowledge base creation, and includes features like SLAs and escalations, ideal for e-commerce. Explore UVdesk

7. How does HelpDeskZ manage customer service tasks?

HelpDeskZ offers a simplified dashboard, automatic email pipelining, and messaging functions, with personalization features and multilingual support.

8. What capabilities does Liberum Help Desk provide for IT departments?

Liberum offers a straightforward interface for managing and tracking customer issues, with features like active directory authentication and configurable email notifications.

9. What are the key features of SuiteCRM for customer service management?

SuiteCRM includes sales, marketing, and customer service functionalities, supporting extensive customization and integrations with other business applications. Learn more about SuiteCRM

10. How does FreeScout support team-based customer service?

FreeScout focuses on shared inbox management with various tools for managing customer queries, making it suitable for team-based customer support. Discover FreeScout

References

About the Author

Violetta Bonenkamp, also known as MeanCEO, is an experienced startup founder with an impressive educational background including an MBA and four other higher education degrees. She has over 20 years of work experience across multiple countries, including 5 years as a solopreneur and serial entrepreneur. She’s been living, studying and working in many countries around the globe and her extensive multicultural experience has influenced her immensely.

Violetta is a true multiple specialist who has built expertise in Linguistics, Education, Business Management, Blockchain, Entrepreneurship, Intellectual Property, Game Design, AI, SEO, Digital Marketing, cyber security and zero code automations. Her extensive educational journey includes a Master of Arts in Linguistics and Education, an Advanced Master in Linguistics from Belgium (2006-2007), an MBA from Blekinge Institute of Technology in Sweden (2006-2008), and an Erasmus Mundus joint program European Master of Higher Education from universities in Norway, Finland, and Portugal (2009).

She is the founder of Fe/male Switch, a startup game that encourages women to enter STEM fields, and also leads CADChain, and multiple other projects like the Directory of 1,000 Startup Cities with a proprietary MeanCEO Index that ranks cities for female entrepreneurs. Violetta created the "gamepreneurship" methodology, which forms the scientific basis of her startup game. She also builds a lot of SEO tools for startups. Her achievements include being named one of the top 100 women in Europe by EU Startups in 2022 and being nominated for Impact Person of the year at the Dutch Blockchain Week. She is an author with Sifted and a speaker at different Universities. Recently she published a book on Startup Idea Validation the right way: from zero to first customers and beyond and launched a Directory of 1,500+ websites for startups to list themselves in order to gain traction and build backlinks.

For the past several years Violetta has been living between the Netherlands and Malta, while also regularly traveling to different destinations around the globe, usually due to her entrepreneurial activities. This has led her to start writing about different locations and amenities from the POV of an entrepreneur. Here’s her recent article about the best hotels in Italy to work from.

About the Publication

Fe/male Switch is an innovative startup platform designed to empower women entrepreneurs through an immersive, game-like experience. Founded in 2020 during the pandemic "without any funding and without any code," this non-profit initiative has evolved into a comprehensive educational tool for aspiring female entrepreneurs.The platform was co-founded by Violetta Shishkina-Bonenkamp, who serves as CEO and one of the lead authors of the Startup News branch.

Mission and Purpose

Fe/male Switch Foundation was created to address the gender gap in the tech and entrepreneurship space. The platform aims to skill-up future female tech leaders and empower them to create resilient and innovative tech startups through what they call "gamepreneurship". By putting players in a virtual startup village where they must survive and thrive, the startup game allows women to test their entrepreneurial abilities without financial risk.

Key Features

The platform offers a unique blend of news, resources,learning, networking, and practical application within a supportive, female-focused environment:

Skill Lab: Micro-modules covering essential startup skills
Virtual Startup Building: Create or join startups and tackle real-world challenges
AI Co-founder (PlayPal): Guides users through the startup process
SANDBOX: A testing environment for idea validation before launch
Wellness Integration: Virtual activities to balance work and self-care
Marketplace: Buy or sell expert sessions and tutorials

Impact and Growth

Since its inception, Fe/male Switch has shown impressive growth:

3,000+ female entrepreneurs in the community
100+ startup tools built
5,000+ pieces of articles and news written

Partnerships

Fe/male Switch has formed strategic partnerships to enhance its offerings. In January 2022, it teamed up with global website builder Tilda to provide free access to website building tools and mentorship services for Fe/male Switch participants.

Recognition

Fe/male Switch has received media attention for its innovative approach to closing the gender gap in tech entrepreneurship. The platform has been featured in various publications highlighting its unique "play to learn and earn" model.