Fe/male Switch
Fe/male Switch: Your Startup Facilitator & Incubator for Women

Top 10 Free Alternatives to Kustomer in 2025

Top 10 Free Alternatives to Kustomer in 2025

Top 10 Free Alternatives to Kustomer in 2025

As Kustomer continues to set a high bar in the Customer Relationship Management (CRM) and help desk space, several free alternatives have emerged to offer comparable or superior functionality. This article reviews the top 10 free Kustomer alternatives in 2025 based on their unique features, user interface, target audience, and more.
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1. ProProfs Help Desk

  • Free Plan: Offers a "Forever FREE" plan with all premium features.
  • Ease of Use: Designed for intuitive navigation.
  • Features: Multi-channel support, knowledge base creation, chatbot integration, and custom reporting.
  • Mobile App: Kustomer does not have a mobile app.
  • Pricing: Kustomer’s pricing starts at $29/user/month.
  • User Interface: Kustomer is noted for having an outdated UI. Learn more about ProProfs Help Desk

2. G2

  • Free Plan: Offers various free and paid alternatives.
  • Ease of Use: Based on user ratings and evaluations.
  • Features: Automated response, SLA management, and attachment/screencast capabilities.
  • Top Alternatives: Zendesk Support Suite, Salesforce Service Cloud, Freshdesk, Intercom, and Gladly.
  • User Ratings: Zendesk (4.3/5), Salesforce (4.4/5), Freshdesk (4.4/5), Intercom (4.5/5), Gladly (4.7/5). Explore G2 Alternatives
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3. Gartner

  • Free Options: Indicates availability of both free and paid alternatives.
  • Ease of Use: Leading platforms with robust user interfaces.
  • Key Alternatives: Zoho Desk, Zendesk Suite, Freshdesk Omni, and Salesforce Service Cloud.
  • Enterprise Focus: Includes Oracle Fusion Service and ServiceNow. Discover Gartner Alternatives

4. Zendesk

  • Free Plan: Offers free help desk software with the essentials.
  • Ease of Use: Seamless integration with various business tools.
  • Features: Knowledge base, self-service portal, and agent support tools.
  • Scaling Options: From small teams to enterprise-level operations. Learn more about Zendesk

5. HelpDesk.com

  • Free Trial: Offers a free trial of their service.
  • Ease of Use: User-friendly based on Capterra and G2 feedback.
  • Features: Multiple help desk functionalities tailored to different business needs.
  • User Data: Uses real customer feedback for comparisons. Compare HelpDesk.com
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6. Hiver

  • Free Options: Lists Hiver among other free tools.
  • Ease of Use: Ideal for teams using Gmail and Outlook.
  • Features: Email management, live chat, knowledge base, and collaboration tools.
  • Limitation: Addresses the limitations of free software options. Explore Hiver

7. YouTube - Businessolution.org

  • Free Trials: Provides links to free trials for each software.
  • Ease of Use: Video format facilitates understanding of each tool.
  • Software Listed: Zendesk, Supportbench, HubSpot Service Hub, HelpDesk, FreshService, Gorgias, and Kartra.
  • Use Case: Each software is discussed with a specific use case in mind. Watch the video here

8. ClickUp

  • Free Plan: ClickUp offers a free plan.
  • Ease of Use: Intuitive interface suitable for various CRM needs.
  • Features: Sales automation, contact management, and integration with other tools.
  • Pricing: Paid plans start at $7/month per user. Learn more about ClickUp

9. DelightChat

  • Free Options: Emphasizes free alternatives centered around e-commerce.
  • Ease of Use: Designed specifically for eCommerce and DTC brands.
  • Features: Multi-channel support and AI capabilities.
  • Kustomer Limitations: Not built specifically for e-commerce. Explore DelightChat Alternatives

10. FORECOM

  • Free Options: Lists several CRM systems available for free.
  • Ease of Use: Focuses on the needs of small to large businesses.
  • Features: Customer data and interaction management.
  • Pricing: HubSpot (Free), Pipedrive ($14.90/user/month), Salesforce ($25/user/month). Compare CRMs with FORECOM
This curated list provides an array of free alternatives to Kustomer in 2025, enough to fit various business needs and technical requirements. Always ensure to verify the latest pricing and features on the vendor's website for the most accurate and up-to-date information.
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FAQ

What are some free alternatives to Kustomer?
Some of the best free alternatives to Kustomer include ProProfs Help Desk, Zoho Desk, Jira Service Management, and HubSpot Service Hub. Learn more about these alternatives
What features can I expect from ProProfs Help Desk?
ProProfs Help Desk offers features such as multi-channel support, knowledge base creation, chatbot integration, and custom reporting. It also provides a "Forever FREE" plan with all premium features. Discover ProProfs Help Desk
Which alternative has the highest user ratings according to G2?
According to G2, Gladly has the highest user rating with a score of 4.7 out of 5. Find out more from G2
What platform is recommended by Gartner for enterprise customer engagement?
Gartner recommends platforms like Oracle Fusion Service and ServiceNow for larger businesses focusing on customer engagement. Learn more about Gartner's recommendations
What is a good alternative if I need help desk software with a free plan?
Zendesk is a strong alternative with a free help desk software option that includes a knowledge base and self-service portal for managing and resolving tickets efficiently. Explore Zendesk
Which alternatives are highlighted for eCommerce and DTC brands?
DelightChat, Front, Richpanel, Gorgias, Zendesk, Freshdesk, Reamaze, and Tidio are suggested as good alternatives for eCommerce and direct-to-consumer brands. Discover more about these alternatives
What CRM systems are recommended by ClickUp?
ClickUp recommends CRM systems such as Salesforce, Zoho CRM, and HubSpot CRM, among others. Learn more about these CRMs
Is there a video resource that highlights help desk software alternatives?
Yes, Businessolution.org on YouTube lists and discusses options like Zendesk, Supportbench, HubSpot Service Hub, HelpDesk, FreshService, Gorgias, and Kartra. Watch the YouTube video
Does HelpDesk.com offer a free trial?
Yes, HelpDesk.com offers a free trial and includes many help desk systems for different business needs. Explore HelpDesk.com options
Where can I find a comparison of CRM systems for 2025?
FORECOM provides a comparison of popular CRM systems including their pricing and main use cases, listing CRM systems such as HubSpot, Pipedrive, and Salesforce. Check out the CRM comparison

About the Author

Violetta Bonenkamp, also known as MeanCEO, is an experienced startup founder with an impressive educational background including an MBA and four other higher education degrees. She has over 20 years of work experience across multiple countries, including 5 years as a solopreneur and serial entrepreneur. She’s been living, studying and working in many countries around the globe and her extensive multicultural experience has influenced her immensely.
Violetta is a true multiple specialist who has built expertise in Linguistics, Education, Business Management, Blockchain, Entrepreneurship, Intellectual Property, Game Design, AI, SEO, Digital Marketing, cyber security and zero code automations. Her extensive educational journey includes a Master of Arts in Linguistics and Education, an Advanced Master in Linguistics from Belgium (2006-2007), an MBA from Blekinge Institute of Technology in Sweden (2006-2008), and an Erasmus Mundus joint program European Master of Higher Education from universities in Norway, Finland, and Portugal (2009).
She is the founder of Fe/male Switch, a startup game that encourages women to enter STEM fields, and also leads CADChain, and multiple other projects like the Directory of 1,000 Startup Cities with a proprietary MeanCEO Index that ranks cities for female entrepreneurs. Violetta created the "gamepreneurship" methodology, which forms the scientific basis of her startup game. She also builds a lot of SEO tools for startups. Her achievements include being named one of the top 100 women in Europe by EU Startups in 2022 and being nominated for Impact Person of the year at the Dutch Blockchain Week. She is an author with Sifted and a speaker at different Universities. Recently she published a book on Startup Idea Validation the right way: from zero to first customers and beyond and launched a Directory of 1,500+ websites for startups to list themselves in order to gain traction and build backlinks.
For the past several years Violetta has been living between the Netherlands and Malta, while also regularly traveling to different destinations around the globe, usually due to her entrepreneurial activities. This has led her to start writing about different locations and amenities from the POV of an entrepreneur. Here’s her recent article about the best hotels in Italy to work from.

About the Publication

Fe/male Switch is an innovative startup platform designed to empower women entrepreneurs through an immersive, game-like experience. Founded in 2020 during the pandemic "without any funding and without any code," this non-profit initiative has evolved into a comprehensive educational tool for aspiring female entrepreneurs.The platform was co-founded by Violetta Shishkina-Bonenkamp, who serves as CEO and one of the lead authors of the Startup News branch.

Mission and Purpose

Fe/male Switch Foundation was created to address the gender gap in the tech and entrepreneurship space. The platform aims to skill-up future female tech leaders and empower them to create resilient and innovative tech startups through what they call "gamepreneurship". By putting players in a virtual startup village where they must survive and thrive, the startup game allows women to test their entrepreneurial abilities without financial risk.

Key Features

The platform offers a unique blend of news, resources,learning, networking, and practical application within a supportive, female-focused environment:
  • Skill Lab: Micro-modules covering essential startup skills
  • Virtual Startup Building: Create or join startups and tackle real-world challenges
  • AI Co-founder (PlayPal): Guides users through the startup process
  • SANDBOX: A testing environment for idea validation before launch
  • Wellness Integration: Virtual activities to balance work and self-care
  • Marketplace: Buy or sell expert sessions and tutorials

Impact and Growth

Since its inception, Fe/male Switch has shown impressive growth:
  • 3,000+ female entrepreneurs in the community
  • 100+ startup tools built
  • 5,000+ pieces of articles and news written

Partnerships

Fe/male Switch has formed strategic partnerships to enhance its offerings. In January 2022, it teamed up with global website builder Tilda to provide free access to website building tools and mentorship services for Fe/male Switch participants.

Recognition

Fe/male Switch has received media attention for its innovative approach to closing the gender gap in tech entrepreneurship. The platform has been featured in various publications highlighting its unique "play to learn and earn" model.
2025-08-01 10:58 Top Alternatives