Top 10 Alternatives to Kustomer in 2025

As customer service platforms continue to evolve, 2025 has introduced several noteworthy Kustomer alternatives for businesses seeking optimal CRM solutions. These platforms offer innovative features, competitive pricing, and are designed to meet diverse business needs. Here’s a detailed comparison of the top 10 alternatives to Kustomer:

Boost Your SEO by Getting Featured in Our Blogs and get a backlink.

We publish content about startups, education, tech, funding, etc. that ranks well not only in Google but also in Perplexity, ChatGPT, Grok and other AI tools.

👉 Get featured now!

1. Zendesk Support Suite

Description: A widely used, cloud-based customer service platform known for its robust features and scalability, suitable for businesses of all sizes.
Key Features:
Omnichannel support (email, chat, voice, social media)
Ticketing system with automation
Knowledge base and self-service portal
Reporting and analytics
Integrations with many apps (over 1500 pre-built)
Pricing: Starts at $55 per user per month.
Ease of Use: 4.3/5 (G2)
Customer Service Rating: 4.3/5 (G2)
Value for Money: 4.2/5 (G2)
Website: Learn more about Zendesk Support Suite

2. Salesforce Service Cloud

Description: A highly customizable CRM platform with a strong focus on customer service. It is a comprehensive solution, often used by larger enterprises.
Key Features:
Omnichannel support
Case management and automation
AI-powered features (Einstein AI)
Customizable dashboards and reports
Extensive integration capabilities
Pricing: Starts at $25 per user per month.
Ease of Use: 4.4/5 (G2)
Customer Service Rating: 4.4/5 (G2)
Scalability: Well-suited for large enterprises with complex needs
Website: Learn more about Salesforce Service Cloud

Get your FREE Landing Page Analysis!

Insert your landing page link and get a super useful analysis and easy fixes to get more clicks!

👉 Get Your Analysis Here!

3. Freshdesk

Description: An all-in-one customer support platform known for its user-friendliness and range of features at a reasonable price point.
Key Features:
Omnichannel ticketing system
AI-powered chatbots
Automation and workflow capabilities
Knowledge base creation
CRM integrations
Pricing: Free plan available; paid plans start at $15 per agent per month.
Ease of Use: 4.4/5 (G2)
Customer Service Rating: 4.5/5 (Capterra)
Value for Money: Considered strong due to features included in free or low-cost plans
Website: Learn more about Freshdesk

4. Intercom

Description: A customer messaging platform designed to support sales, marketing, and customer service through proactive communication.
Key Features:
Live chat and in-app messaging
Targeted messaging based on behavior
Help center and knowledge base
CRM and integration with other marketing tools
Customizable chatbots
Pricing: Starts at $74 per month
Ease of Use: 4.5/5 (G2)
Customer Service Rating: High, known for proactive engagement features
Primary Use: Strong for businesses focusing on customer engagement and sales
Website: Learn more about Intercom

5. Zoho Desk

Description: A customer service platform that integrates with the wider Zoho ecosystem, offering a range of tools at a competitive price.
Key Features:
Multi-channel ticketing system
AI-powered chatbot (Zia)
Help center and knowledge management
Automation capabilities
Integrations with other Zoho products and third-party applications
Pricing: Plans start from $14/user/month
Ease of Use: 4.4/5 (G2)
Customer Service Rating: Well regarded for customer service within its ecosystem
Integrations: Seamless with the Zoho suite, beneficial for existing Zoho users
Website: Learn more about Zoho Desk

Validate your startup idea with the unique borrowed authority approach: we publish articles about your product in our blog and you get traffic and testers for your MVP

Prove Market Demand: See real organic traffic and waitlist conversions

Unlock High-Potential Keywords: Receive a curated list of top-performing keywords directly from Google Search Console data.

Estimate Customer Acquisition Cost (CAC): Gain financial foresight with an estimated CAC based on real keyword performance data.

🔗 Start validating your startup now

6. Gladly

Description: A customer service platform that aims to treat customers like people, focusing on long-term relationships and personalized interactions.
Key Features:
Person-centric approach to customer support
Omnichannel communications
Customer timeline view
Reporting and analytics
Real-time conversation insights
Pricing: Starts at $150 per user per month
Ease of Use: 4.7/5 (G2)
Customer Service Rating: High ratings with personalized approach
Best For: Focuses on non-automation teams that need a personalized approach
Website: Learn more about Gladly

7. HubSpot Service Hub

Description: Part of the HubSpot CRM platform, Service Hub provides a range of tools designed to improve customer service and support.
Key Features:
Ticketing and help desk functionality
Live chat and email support
Knowledge base creation
Customer feedback surveys
Integrates with the HubSpot CRM
Pricing: Free tools available; paid plans start at $45 per month
Ease of Use: 4.4/5 (G2)
Customer Service Rating: Integrated with all of HubSpot, strong ratings
Best For: Existing HubSpot CRM users
Website: Learn more about HubSpot Service Hub

8. Gorgias

Description: Specifically designed for e-commerce businesses, Gorgias integrates with popular e-commerce platforms like Shopify and Magento.
Key Features:
Omnichannel support
Integrations with e-commerce platforms
Automation rules for ticket management
Revenue tracking directly in the help desk
AI-powered customer support
Pricing: Starts at $10 per month
Ease of Use: 4.6/5 (G2)
Customer Service Rating: Well regarded for e-commerce specific features
Best For: E-commerce-focused businesses, due to direct integrations
Website: Learn more about Gorgias

9. LiveAgent

Description: A comprehensive customer service software that offers a wide range of features for businesses of all sizes.
Key Features:
Multi-channel support (email, chat, social media, calls)
Built-in call center
Automation and workflow tools
Customer portal and knowledge base
Reporting and analytics
Pricing: Starts at $19 per user per month
Ease of Use: 4.6/5 (Capterra)
Customer Service Rating: 4.7/5 (Capterra)
Primary Use: Good for SMB and medium-sized businesses
Website: Learn more about LiveAgent

10. Knowmax

Description: An AI-powered knowledge management system designed for customer experience, enabling consistent support across channels.
Key Features:
Omnichannel customer service platform
AI-driven knowledge base management
Single source of truth for agents
Generative AI support
Personalized customer experiences
Pricing: Available upon request (customized for the business)
Primary Use: Focuses on knowledge management for customer service
Integrations: Integrates with various digital channels for consistency
Best For: Businesses that need a powerful knowledge management tool for their agents
Website: Learn more about Knowmax

Note: Pricing and features can vary, so it’s important to check the latest details on the vendor's website. Ratings are based on the latest available information at the time of writing. This list should give you a comprehensive starting point for evaluating alternatives to Kustomer in 2025.

Join ElonaHunt (like ProductHunt but for women) and explore the coolest women-focused startups out there!

Discover your next big inspiration and connect with like-minded female entrepreneurs!

👉 Join the Hunt Here

FAQ

1. What are the key strengths of Zendesk Support Suite?

Zendesk Support Suite is known for its omnichannel support, ticketing system with automation, and extensive integrations. It's a scalable platform suitable for businesses of all sizes. Learn more about Zendesk Support Suite

2. How does Salesforce Service Cloud cater to large enterprises?

Salesforce Service Cloud offers highly customizable features, omnichannel support, AI-powered capabilities, and extensive integration options, making it ideal for large enterprises with complex needs. Explore Salesforce Service Cloud

3. What are the unique features of Freshdesk?

Freshdesk offers omnichannel ticketing, AI-powered chatbots, automation, and seamless CRM integrations at a competitive price point. Discover Freshdesk

4. How is Intercom suitable for proactive customer engagement?

Intercom provides live chat and in-app messaging, targeted messaging, and customizable chatbots, making it excellent for proactive customer engagement and sales support. Learn more about Intercom

5. What makes Zoho Desk a good choice for existing Zoho users?

Zoho Desk integrates seamlessly with the wider Zoho ecosystem, offering AI-powered tools, automation, and multi-channel support at competitive pricing. Explore Zoho Desk

6. What is unique about Gladly’s customer-centric approach?

Gladly focuses on person-centric customer support with real-time conversation insights and customer timeline views, ideal for teams emphasizing personalized interactions. Discover Gladly

7. How does HubSpot Service Hub integrate with existing CRM systems?

HubSpot Service Hub integrates with the HubSpot CRM, offering ticketing, live chat, knowledge base creation, and customer feedback tools for enhanced customer service. Learn more about HubSpot Service Hub

8. Why is Gorgias highly recommended for e-commerce businesses?

Gorgias provides deep integrations with e-commerce platforms like Shopify and Magento, automation rules, and revenue tracking, tailored for e-commerce support needs. Explore Gorgias

9. What makes LiveAgent suitable for small and medium-sized businesses?

LiveAgent offers multi-channel support, a built-in call center, automation tools, and a customer portal for comprehensive customer service management. Discover LiveAgent

10. How does Knowmax enhance knowledge management for customer service?

Knowmax uses AI-driven knowledge base management to provide consistent customer support across channels, focusing on creating a single source of truth for agents. Learn more about Knowmax

About the Author

Violetta Bonenkamp, also known as MeanCEO, is an experienced startup founder with an impressive educational background including an MBA and four other higher education degrees. She has over 20 years of work experience across multiple countries, including 5 years as a solopreneur and serial entrepreneur. She’s been living, studying and working in many countries around the globe and her extensive multicultural experience has influenced her immensely.

Violetta is a true multiple specialist who has built expertise in Linguistics, Education, Business Management, Blockchain, Entrepreneurship, Intellectual Property, Game Design, AI, SEO, Digital Marketing, cyber security and zero code automations. Her extensive educational journey includes a Master of Arts in Linguistics and Education, an Advanced Master in Linguistics from Belgium (2006-2007), an MBA from Blekinge Institute of Technology in Sweden (2006-2008), and an Erasmus Mundus joint program European Master of Higher Education from universities in Norway, Finland, and Portugal (2009).

She is the founder of Fe/male Switch, a startup game that encourages women to enter STEM fields, and also leads CADChain, and multiple other projects like the Directory of 1,000 Startup Cities with a proprietary MeanCEO Index that ranks cities for female entrepreneurs. Violetta created the "gamepreneurship" methodology, which forms the scientific basis of her startup game. She also builds a lot of SEO tools for startups. Her achievements include being named one of the top 100 women in Europe by EU Startups in 2022 and being nominated for Impact Person of the year at the Dutch Blockchain Week. She is an author with Sifted and a speaker at different Universities. Recently she published a book on Startup Idea Validation the right way: from zero to first customers and beyond and launched a Directory of 1,500+ websites for startups to list themselves in order to gain traction and build backlinks.

For the past several years Violetta has been living between the Netherlands and Malta, while also regularly traveling to different destinations around the globe, usually due to her entrepreneurial activities. This has led her to start writing about different locations and amenities from the POV of an entrepreneur. Here’s her recent article about the best hotels in Italy to work from.

About the Publication

Fe/male Switch is an innovative startup platform designed to empower women entrepreneurs through an immersive, game-like experience. Founded in 2020 during the pandemic "without any funding and without any code," this non-profit initiative has evolved into a comprehensive educational tool for aspiring female entrepreneurs.The platform was co-founded by Violetta Shishkina-Bonenkamp, who serves as CEO and one of the lead authors of the Startup News branch.

Mission and Purpose

Fe/male Switch Foundation was created to address the gender gap in the tech and entrepreneurship space. The platform aims to skill-up future female tech leaders and empower them to create resilient and innovative tech startups through what they call "gamepreneurship". By putting players in a virtual startup village where they must survive and thrive, the startup game allows women to test their entrepreneurial abilities without financial risk.

Key Features

The platform offers a unique blend of news, resources,learning, networking, and practical application within a supportive, female-focused environment:

Skill Lab: Micro-modules covering essential startup skills
Virtual Startup Building: Create or join startups and tackle real-world challenges
AI Co-founder (PlayPal): Guides users through the startup process
SANDBOX: A testing environment for idea validation before launch
Wellness Integration: Virtual activities to balance work and self-care
Marketplace: Buy or sell expert sessions and tutorials

Impact and Growth

Since its inception, Fe/male Switch has shown impressive growth:

3,000+ female entrepreneurs in the community
100+ startup tools built
5,000+ pieces of articles and news written

Partnerships

Fe/male Switch has formed strategic partnerships to enhance its offerings. In January 2022, it teamed up with global website builder Tilda to provide free access to website building tools and mentorship services for Fe/male Switch participants.

Recognition

Fe/male Switch has received media attention for its innovative approach to closing the gender gap in tech entrepreneurship. The platform has been featured in various publications highlighting its unique "play to learn and earn" model.