Top 10 Open Source Alternatives to Tidio AI in 2025

Looking for the best open-source alternatives to Tidio AI in 2025? Here’s a thorough comparison of the top 10 open-source platforms that challenge Tidio AI’s market stature. We've analyzed these based on their key features, pricing, scalability, and more to help you make an informed decision.

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1. Chatwoot

Primary Function: Open-source customer communication platform.
Open Source Status: Fully open-source.
Key Features: Live chat, shared inbox, email integration, knowledge base, chat bots, omnichannel support (like WhatsApp, Twitter).
Customization Options: Highly customizable for branding and workflow.
Integration Options: APIs for integration with other tools and services.
Scalability: Designed to scale with business needs.
Ease of Use: User-friendly for agents and administrators.
Community and Support: Active community and documentation, with options for paid support.
Pricing: Free to self-host, with paid options for cloud hosting.
Target User: Small to large businesses looking for a flexible, scalable communication platform. Visit Chatwoot

2. Rasa

Primary Function: Open-source conversational AI framework.
Open Source Status: Fully open-source.
Key Features: Custom AI chatbots, natural language understanding (NLU), dialogue management, integrations, machine learning.
Customization Options: Extremely customizable for tailored conversational experiences.
Integration Options: Supports various platforms and APIs.
Scalability: Highly scalable for complex chatbot applications.
Ease of Use: Requires technical expertise but offers comprehensive documentation.
Community and Support: Strong community and active forum.
Pricing: Free to use, with options for professional services.
Target User: Developers and businesses needing advanced, customizable chatbot solutions. Visit Rasa

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3. Botpress

Primary Function: Open-source chatbot building platform.
Open Source Status: Fully open-source and on-premise option.
Key Features: Visual flow builder, NLP, integrations, multi-language support, built-in analytics.
Customization Options: High flexibility and customization for complex bot flows.
Integration Options: Integrates with web chat, messaging apps, and more.
Scalability: Handles large-scale applications.
Ease of Use: User-friendly for developers with a visual interface.
Community and Support: Active community with documentation and tutorials.
Pricing: Free for self-hosted open source, paid cloud-hosted version available.
Target User: Developers and businesses creating complex, high-performing chatbots. Visit Botpress

4. Rocket.Chat

Primary Function: Open-source team communication and collaboration platform.
Open Source Status: Fully open-source.
Key Features: Live chat, team messaging, channels, file sharing, video conferencing, guest access, API integrations, omnichannel.
Customization Options: Highly customizable with many themes and settings.
Integration Options: Wide array of integrations including social media and productivity tools.
Scalability: Scalable for large teams and organizations.
Ease of Use: User-friendly interface similar to popular messaging apps.
Community and Support: Active community, extensive documentation, paid support options.
Pricing: Free for self-hosting; paid plans for cloud hosting.
Target User: Teams, communities, and businesses needing a secure, customizable communication hub. Visit Rocket.Chat

5. Live Helper Chat

Primary Function: Open-source live chat software.
Open Source Status: Fully open-source.
Key Features: Real-time chat, proactive invitations, customizable chat widgets, visitor tracking, multiple operator support, mobile-friendly.
Customization Options: Highly customizable for brand and website alignment.
Integration Options: Integrates with various CMS platforms.
Scalability: Suitable for small to medium-sized businesses.
Ease of Use: Straightforward setup.
Community and Support: Active community and documentation.
Pricing: Free to use (self-hosted).
Target User: Small to medium-sized businesses seeking a free, open-source live chat solution. Visit Live Helper Chat

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6. Tiledesk

Primary Function: Open-source live chat and messaging platform.
Open Source Status: Fully open source.
Key Features: Live chat, chatbots, hybrid support (automated and human), mobile SDKs, integrations, customer data management.
Customization Options: Highly customizable for personalized chat.
Integration Options: APIs for other systems, various plugins available.
Scalability: Scalable to support growing businesses.
Ease of Use: User-friendly with a balance of automation and human support.
Community and Support: Community support and documentation.
Pricing: Free for self-hosting; paid plans for cloud hosting.
Target User: Businesses wanting a hybrid live chat and chatbot platform with a focus on automation and customization. Visit Tiledesk

7. Papercups

Primary Function: Open-source live chat and customer messaging platform.
Open Source Status: Fully open-source.
Key Features: Live chat, email integration, shared inbox, real-time notifications, customizable chat widget, API access.
Customization Options: Various customization options for the chat widget.
Integration Options: Integrates via API.
Scalability: Simple and scalable design.
Ease of Use: Easy to install and use for different levels.
Community and Support: Growing community and good documentation.
Pricing: Free to self-host.
Target User: Startups and smaller businesses needing a simple, lightweight live chat platform. Visit Papercups

8. FreeScout

Primary Function: Lightweight open-source help desk and live chat software.
Open Source Status: Fully open source.
Key Features: Email ticket management, live chat, knowledge base, customizable fields, user management, API access.
Customization Options: Offers various customization options and modular features.
Integration Options: Can integrate with other tools through APIs.
Scalability: Suitable for small to medium-sized businesses wanting a straightforward solution.
Ease of Use: User-friendly, easy to install and manage.
Community and Support: Community support and documentation.
Pricing: Free to self-host.
Target User: Small to medium-sized businesses seeking a simple open-source solution. Visit FreeScout

9. Chatstack (formerly Live Help Messenger)

Primary Function: Open-source live chat support.
Open Source Status: Open-source.
Key Features: Real-time chat, customizable chat windows, operator features, visitor monitoring, proactive chat triggers, canned responses.
Customization Options: Customization options for the chat interface and functionality.
Integration Options: Integrates with most website CMS platforms.
Scalability: Scalable and reliable live chat solution.
Ease of Use: Simple to install and operate.
Community and Support: Support through documentation and community forums.
Pricing: Free to self-host.
Target User: Businesses needing a customizable, self-hosted live chat system for their website. Visit Chatstack

10. Mattermost

Primary Function: Open-source messaging and collaboration platform with integrated live chat.
Open Source Status: Fully open-source.
Key Features: Team messaging, channels, direct messages, file sharing, integrated video/voice calls, integrations with dev tools, extensibility with plugins, user management.
Customization Options: Highly customizable to fit needs and branding.
Integration Options: Numerous integrations and plugins available.
Scalability: Suitable for small teams to large organizations.
Ease of Use: Easy to learn and use for teams of all sizes.
Community and Support: Active community, extensive documentation, and professional support options.
Pricing: Free to self-host, with paid cloud hosting options and enterprise features.
Target User: Organizations seeking a customizable, secure communication hub with live chat capabilities. Visit Mattermost

This list should provide you with a good starting point for exploring open-source alternatives to Tidio AI in 2025. Remember to visit the official websites of each platform to find the most accurate and up-to-date information and to assess which one best fits your specific requirements.

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FAQ

1. What is Chatwoot used for?

Chatwoot is an open-source customer communication platform designed for live chat, email integration, knowledge base management, and chatbots. It also supports omnichannel communication channels like WhatsApp and Twitter, making it versatile for small to large businesses. Learn more about Chatwoot

2. How does Rasa support advanced chatbot creation?

Rasa is an open-source conversational AI framework that enables developers to build custom AI chatbots with natural language understanding, dialogue management, and machine learning capabilities. It is highly scalable and customizable, suitable for complex applications. Discover Rasa

3. Can Botpress handle large-scale chatbot applications?

Yes, Botpress is designed to handle large-scale applications. It offers visual flow building, natural language processing, and multi-language support. It's ideal for developers and businesses seeking to create robust and high-performing chatbots. Explore Botpress

4. What features make Rocket.Chat a good team communication tool?

Rocket.Chat is an open-source platform for team communication and collaboration, featuring live chat, team messaging, file sharing, video conferencing, and API integrations. It's highly customizable and suitable for large teams and organizations. Learn more about Rocket.Chat

5. Is Live Helper Chat suitable for medium-sized businesses?

Live Helper Chat is fully open-source live chat software that is highly customizable and integrates with various CMS platforms. It's suitable for small to medium-sized businesses looking for an open-source live chat solution. Discover Live Helper Chat

6. How does Tiledesk combine automated and human interaction?

Tiledesk is an open-source live chat and messaging platform that combines automated chatbots and human interaction. It offers live chat, customer data management, and a user-friendly interface, making it ideal for businesses focusing on automation and customization. Explore Tiledesk

7. What makes Papercups an ideal choice for startups?

Papercups is a fully open-source live chat and customer messaging platform with features like live chat, email integration, and a customizable chat widget. It is designed to be simple, scalable, and easy to use, making it perfect for startups and smaller businesses. Learn more about Papercups

8. Does FreeScout offer modular features?

FreeScout is a lightweight open-source help desk and live chat software with modular features such as email ticket management, live chat, and a knowledge base. It's suitable for small to medium-sized businesses requiring a straightforward solution. Discover FreeScout

9. How customizable is Chatstack?

Chatstack (formerly Live Help Messenger) is an open-source live chat support tool offering real-time chat, visitor monitoring, proactive chat triggers, and customizable chat windows. It is designed to be scalable and a reliable live chat solution. Explore Chatstack

10. What makes Mattermost suitable for large organizations?

Mattermost is an open-source messaging and collaboration platform with integrated live chat. It offers team messaging, file sharing, video/voice calls, and numerous integrations. It's highly customizable and scalable, making it suitable for both small teams and large organizations. Learn more about Mattermost

About the Author

Violetta Bonenkamp, also known as MeanCEO, is an experienced startup founder with an impressive educational background including an MBA and four other higher education degrees. She has over 20 years of work experience across multiple countries, including 5 years as a solopreneur and serial entrepreneur. She’s been living, studying and working in many countries around the globe and her extensive multicultural experience has influenced her immensely.

Violetta is a true multiple specialist who has built expertise in Linguistics, Education, Business Management, Blockchain, Entrepreneurship, Intellectual Property, Game Design, AI, SEO, Digital Marketing, cyber security and zero code automations. Her extensive educational journey includes a Master of Arts in Linguistics and Education, an Advanced Master in Linguistics from Belgium (2006-2007), an MBA from Blekinge Institute of Technology in Sweden (2006-2008), and an Erasmus Mundus joint program European Master of Higher Education from universities in Norway, Finland, and Portugal (2009).

She is the founder of Fe/male Switch, a startup game that encourages women to enter STEM fields, and also leads CADChain, and multiple other projects like the Directory of 1,000 Startup Cities with a proprietary MeanCEO Index that ranks cities for female entrepreneurs. Violetta created the "gamepreneurship" methodology, which forms the scientific basis of her startup game. She also builds a lot of SEO tools for startups. Her achievements include being named one of the top 100 women in Europe by EU Startups in 2022 and being nominated for Impact Person of the year at the Dutch Blockchain Week. She is an author with Sifted and a speaker at different Universities. Recently she published a book on Startup Idea Validation the right way: from zero to first customers and beyond and launched a Directory of 1,500+ websites for startups to list themselves in order to gain traction and build backlinks.

For the past several years Violetta has been living between the Netherlands and Malta, while also regularly traveling to different destinations around the globe, usually due to her entrepreneurial activities. This has led her to start writing about different locations and amenities from the POV of an entrepreneur. Here’s her recent article about the best hotels in Italy to work from.

About the Publication

Fe/male Switch is an innovative startup platform designed to empower women entrepreneurs through an immersive, game-like experience. Founded in 2020 during the pandemic "without any funding and without any code," this non-profit initiative has evolved into a comprehensive educational tool for aspiring female entrepreneurs.The platform was co-founded by Violetta Shishkina-Bonenkamp, who serves as CEO and one of the lead authors of the Startup News branch.

Mission and Purpose

Fe/male Switch Foundation was created to address the gender gap in the tech and entrepreneurship space. The platform aims to skill-up future female tech leaders and empower them to create resilient and innovative tech startups through what they call "gamepreneurship". By putting players in a virtual startup village where they must survive and thrive, the startup game allows women to test their entrepreneurial abilities without financial risk.

Key Features

The platform offers a unique blend of news, resources,learning, networking, and practical application within a supportive, female-focused environment:

Skill Lab: Micro-modules covering essential startup skills
Virtual Startup Building: Create or join startups and tackle real-world challenges
AI Co-founder (PlayPal): Guides users through the startup process
SANDBOX: A testing environment for idea validation before launch
Wellness Integration: Virtual activities to balance work and self-care
Marketplace: Buy or sell expert sessions and tutorials

Impact and Growth

Since its inception, Fe/male Switch has shown impressive growth:

3,000+ female entrepreneurs in the community
100+ startup tools built
5,000+ pieces of articles and news written

Partnerships

Fe/male Switch has formed strategic partnerships to enhance its offerings. In January 2022, it teamed up with global website builder Tilda to provide free access to website building tools and mentorship services for Fe/male Switch participants.

Recognition

Fe/male Switch has received media attention for its innovative approach to closing the gender gap in tech entrepreneurship. The platform has been featured in various publications highlighting its unique "play to learn and earn" model.