Top 10 Open Source Alternatives to CloudTalk in 2025

As the demand for flexible, cost-effective contact center solutions grows, many businesses are turning to open-source alternatives. Here are the top 10 open-source alternatives to CloudTalk in 2025:

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1. Asterisk

Flexibility: Highly customizable and adaptable to various business requirements.
Features: Supports VoIP, conferencing, IVR, and call recording.
Scalability: Suitable for small businesses up to large enterprises.
Community Support: Large and active community offering support and resources.
Cost: Free to use (but may require technical expertise or paid support for setup). Learn more about Asterisk

2. FreePBX

Ease of Use: Intuitive web-based interface for managing call routing and queues.
Features: Includes call management, voicemail integration, CRM integration, and call recording.
Customization: Highly customizable through add-on modules.
Integration: Connects with customer data systems.
Cost: Free to use (with optional paid support and commercial modules available). Explore FreePBX

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3. VICIdial

Predictive Dialer: Automates outbound calls for increased efficiency.
Multi-Channel Support: Supports voice, email, and chat communication.
Reporting: Offers real-time reporting and call performance insights.
Scalability: Suitable for small to large call center operations.
Features: Call recording and monitoring for quality assurance and agent training. Discover VICIdial

4. Elastix

Unified Communications: Integrates telephony, email, and chat for comprehensive communication.
Call Routing: Provides call routing and Interactive Voice Response (IVR) to ensure smooth call handling.
Real-Time Monitoring: Allows for tracking live call center activity.
Voicemail Management: Organizes customer messages efficiently.
Customizable Dashboards: Key metrics can be displayed at a glance on customizable dashboards.

5. GoAutodial

Ease of Use: Simple interface for managing calls, inbound calls and setting up outbound campaigns.
Out-of-the-box Features: Comes with more ready-to-use features and less configuration than traditional open-source software.
Predictive Dialer: Powerful predictive dialer and automated call routing system.
Call Handling: Manages inbound calls effectively.
Campaign Management: Easy setup for outbound campaigns. Learn more about GoAutodial

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6. OMniLeads (OML)

WebRTC Technology: Utilizes modern WebRTC for audio and video communication.
Multi-Channel: Manages phone interactions (inbound, preview, and manual outbound).
Predictive Dialer Integration: Supports predictive/progressive dialer campaigns via APIs.
Video Call Support: Supports video call campaigns from web pages (from version 1.25.0).
Open Source: Offers flexibility and customization. Explore OMniLeads

7. Ekiga

Video Conferencing: Used widely for video conferencing, messaging, and softphone.
SIP Support: Provides a free SIP address.
User-Friendly: Simple to use.
Multiple Codecs: Supports several codecs.
Cost: Free to use. Learn more about Ekiga

8. XCALLY

Integration: Customer care suite integrated with Asterisk Open Source PBX.
Multi-Channel Support: Suitable for inbound, outbound, and blended contact centers.
Comprehensive Features: Includes a range of tools to manage customer interactions.
Open Source: Provides flexibility and customization.
Scalability: Suitable for various contact center sizes. Discover XCALLY

9. Issabel

Unified Communications: Combines telephony, email, and chat into a single platform.
PBX Features: Provides call routing, IVR, and queue management.
Scalability: Suitable for small to medium-sized businesses.
Customization: Offers customization and integrations.
Cost: Free to use. Learn more about Issabel

10. LiveAgent

Self-Hosted Option: Offers the option to host on your own servers for increased control.
Inbound and Outbound Calls: Manages both inbound and outbound call traffic.
Call Distribution: Automated Call Distribution (ACD) to route calls effectively.
Website Integration: Includes a call button that can be implemented on a website.
Multi-Channel: Supports email, chat, and social media, in addition to phone. Explore LiveAgent

These open-source solutions provide a variety of features and customization options, catering to different sizes and types of businesses. While they offer numerous benefits, it's important to consider the level of technical expertise required for setup and maintenance.

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FAQ

1. What is Asterisk?

Asterisk is an open-source framework for building communications applications. It is highly customizable and supports VoIP, conferencing, IVR, and call recording, making it suitable for small to large enterprises. Learn more about Asterisk

2. How user-friendly is FreePBX?

FreePBX offers an intuitive web-based interface for managing phone systems, including call routing and queues. It is highly customizable through add-on modules and provides features like call management, voicemail integration, and CRM integration. Discover FreePBX

3. What makes VICIdial suitable for outbound call centers?

VICIdial is an open-source contact center suite known for its predictive dialer and multi-channel communication capabilities, including voice, email, and chat. It also offers real-time reporting, call recording, and monitoring. Explore VICIdial

4. What is unique about Elastix?

Elastix is a unified communications server that integrates telephony, email, and chat into one platform. It provides features like call routing, IVR, voicemail management, and real-time monitoring. While Elastix was discontinued, it remains available on various download sites.

5. What does GoAutoDial offer out-of-the-box?

GoAutoDial provides a user-friendly interface for managing calls and campaigns with minimal configuration. It includes a powerful predictive dialer, automated call routing, and simple inbound and outbound campaign setups. Discover GoAutoDial

6. How does OMniLeads utilize WebRTC technology?

OMniLeads (OML) uses WebRTC technology for audio and video communication, making it a modern solution for contact centers. It supports multi-channel interactions and integrates predictive dialer campaigns through APIs. Learn more about OMniLeads

7. What basic features does Ekiga provide?

Ekiga is an open-source softphone that supports voice and video conferencing, suitable for small call centers. It offers a free SIP address, user-friendly interface, and support for multiple codecs. Discover Ekiga

8. What kind of integration does XCALLY offer?

XCALLY is an open-source multi-channel contact center solution integrated with Asterisk. It provides comprehensive features for managing inbound, outbound, and blended contact centers of various sizes. Explore XCALLY

9. What does Issabel bring to unified communications?

Issabel is derived from Elastix, offering a unified communications platform with telephony, email, and chat integration. It supports call routing, IVR, queue management, and customization for small to medium-sized businesses. Learn more about Issabel

10. How does LiveAgent support multi-channel communication?

LiveAgent offers a self-hosted option for businesses seeking control over their contact center software. It supports inbound and outbound calls, automated call distribution, and integrates with email, chat, and social media. Discover LiveAgent

About the Author

Violetta Bonenkamp, also known as MeanCEO, is an experienced startup founder with an impressive educational background including an MBA and four other higher education degrees. She has over 20 years of work experience across multiple countries, including 5 years as a solopreneur and serial entrepreneur. She’s been living, studying and working in many countries around the globe and her extensive multicultural experience has influenced her immensely.

Violetta is a true multiple specialist who has built expertise in Linguistics, Education, Business Management, Blockchain, Entrepreneurship, Intellectual Property, Game Design, AI, SEO, Digital Marketing, cyber security and zero code automations. Her extensive educational journey includes a Master of Arts in Linguistics and Education, an Advanced Master in Linguistics from Belgium (2006-2007), an MBA from Blekinge Institute of Technology in Sweden (2006-2008), and an Erasmus Mundus joint program European Master of Higher Education from universities in Norway, Finland, and Portugal (2009).

She is the founder of Fe/male Switch, a startup game that encourages women to enter STEM fields, and also leads CADChain, and multiple other projects like the Directory of 1,000 Startup Cities with a proprietary MeanCEO Index that ranks cities for female entrepreneurs. Violetta created the "gamepreneurship" methodology, which forms the scientific basis of her startup game. She also builds a lot of SEO tools for startups. Her achievements include being named one of the top 100 women in Europe by EU Startups in 2022 and being nominated for Impact Person of the year at the Dutch Blockchain Week. She is an author with Sifted and a speaker at different Universities. Recently she published a book on Startup Idea Validation the right way: from zero to first customers and beyond and launched a Directory of 1,500+ websites for startups to list themselves in order to gain traction and build backlinks.

For the past several years Violetta has been living between the Netherlands and Malta, while also regularly traveling to different destinations around the globe, usually due to her entrepreneurial activities. This has led her to start writing about different locations and amenities from the POV of an entrepreneur. Here’s her recent article about the best hotels in Italy to work from.

About the Publication

Fe/male Switch is an innovative startup platform designed to empower women entrepreneurs through an immersive, game-like experience. Founded in 2020 during the pandemic "without any funding and without any code," this non-profit initiative has evolved into a comprehensive educational tool for aspiring female entrepreneurs.The platform was co-founded by Violetta Shishkina-Bonenkamp, who serves as CEO and one of the lead authors of the Startup News branch.

Mission and Purpose

Fe/male Switch Foundation was created to address the gender gap in the tech and entrepreneurship space. The platform aims to skill-up future female tech leaders and empower them to create resilient and innovative tech startups through what they call "gamepreneurship". By putting players in a virtual startup village where they must survive and thrive, the startup game allows women to test their entrepreneurial abilities without financial risk.

Key Features

The platform offers a unique blend of news, resources,learning, networking, and practical application within a supportive, female-focused environment:

Skill Lab: Micro-modules covering essential startup skills
Virtual Startup Building: Create or join startups and tackle real-world challenges
AI Co-founder (PlayPal): Guides users through the startup process
SANDBOX: A testing environment for idea validation before launch
Wellness Integration: Virtual activities to balance work and self-care
Marketplace: Buy or sell expert sessions and tutorials

Impact and Growth

Since its inception, Fe/male Switch has shown impressive growth:

3,000+ female entrepreneurs in the community
100+ startup tools built
5,000+ pieces of articles and news written

Partnerships

Fe/male Switch has formed strategic partnerships to enhance its offerings. In January 2022, it teamed up with global website builder Tilda to provide free access to website building tools and mentorship services for Fe/male Switch participants.

Recognition

Fe/male Switch has received media attention for its innovative approach to closing the gender gap in tech entrepreneurship. The platform has been featured in various publications highlighting its unique "play to learn and earn" model.